I sat down with my staff last week and talked about operations and processes. Over the past 7 1/2 years, we have been providing pretty darn good service to our clients. However, over time things tend to drift.
I used the analogy that we are on a ship traveling in a straight line of 300 degrees. As time goes on, we tend to drift off of the 300 degrees. Just getting back to our original destination requires that we make a major adjustment. That is what is going on now. We are in the process of pulling every piece of rental equipment and treating it like it were a brand new unit. That means the case, foam, unit, etc. must be reworked.
Every now and then you need to clean the room and sweep where you don't normally sweep. Right now, we are sweeping quite a bit. After about a week of this, things should run smoother and we will start anew.